SCAM ALERT - Please Read

Xcel Energy
2018-01-19 13:00:02
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Several Xcel Energy business customers have recently reported being targeted by scammers, who are using software to make it appear that their calls are coming from Xcel Energy telephone numbers. If your business receives a call that looks legitimate but sounds unusually aggressive, demanding or threatening, hang up and call our Business Solutions Center at 1-800-481-4700 (8 a.m. to 5 p.m., M-F) to report it.

What are some red flags?
  • Calls about a surprise past-due balance. Xcel Energy will always inform you of any past due balances first by mail-not by a threatening phone call.
  • Calls that threaten disconnection if a payment is not made immediately-typically within 30-60 minutes.
  • Calls that require payment using only a pre-paid card - like Green Dot Monkey Pak. Xcel Energy provides multiple ways to pay your bill and will not require you to disclose bank account information over the phone, purchase a prepaid debit card or take any other particular step.
You can verify your account balance by logging into our click.XcelEnergy-EmailNews.com/ title="My Account" >My Account system or by using our Mobile App.

Find more information at click.XcelEnergy-EmailNews.com/ title="www.xcelenergy.com/scams" >www.xcelenergy.com/scams, including a flyer you can print and post for your employees. And remember, if you're ever in doubt about the authenticity of a call from us, hang up immediately and call us. We're working with law enforcement and Utilities United Against Scams, a national collaborative of utilities, and your report can help put a stop to scam attempts.


You are receiving this email because you opted to receive information from Xcel Energy. Please add xxx to your sender list. click.XcelEnergy-EmailNews.com/ target="_blank">Unsubscribe | click.XcelEnergy-EmailNews.com/ target="_blank">Contact Us | click.XcelEnergy-EmailNews.com/ target="_blank">Privacy Policy | © 2018 XCEL ENERGY INC. ALL RIGHTS RESERVED. Xcel Energy 414 Nicollet Mall Minneapolis, MN 55401 USA

Xcel Energy
Several Xcel Energy business customers have recently reported being targeted by scammers, who are using software to make it appear that their calls are coming from Xcel Energy telephone numbers. If your business receives a call that looks legitimate but sounds unusually aggressive, demanding or threatening, hang up and call our Business Solutions Center at 1-800-481-4700 (8 a.m. to 5 p.m., M-F) to report it.

What are some red flags?
  • Calls about a surprise past-due balance. Xcel Energy will always inform you of any past due balances first by mail-not by a threatening phone call.
  • Calls that threaten disconnection if a payment is not made immediately-typically within 30-60 minutes.
  • Calls that require payment using only a pre-paid card - like Green Dot Monkey Pak. Xcel Energy provides multiple ways to pay your bill and will not require you to disclose bank account information over the phone, purchase a prepaid debit card or take any other particular step.
You can verify your account balance by logging into our My Account system or by using our Mobile App.

Find more information at www.xcelenergy.com/scams, including a flyer you can print and post for your employees. And remember, if you're ever in doubt about the authenticity of a call from us, hang up immediately and call us. We're working with law enforcement and Utilities United Against Scams, a national collaborative of utilities, and your report can help put a stop to scam attempts.


You are receiving this email because you opted to receive information from Xcel Energy. Please add xxx to your sender list. Unsubscribe | Contact Us | Privacy Policy | © 2018 XCEL ENERGY INC. ALL RIGHTS RESERVED. Xcel Energy 414 Nicollet Mall Minneapolis, MN 55401 USA